This policy explains order processing, delivery estimates, tracking, duties, address changes, and what to do if a parcel is delayed, lost, or damaged.
Last updated: 17 August 2026
In-stock physical orders are normally processed within 2–5 business days after payment confirmation. Weekends and Singapore public holidays are not business days. Personalised, made-to-order, pre-order, or specially prepared items may require additional time disclosed on the product page or order confirmation.
After dispatch, estimated delivery is 2–5 business days within Singapore and 7–21 business days for most international destinations. These are estimates rather than guaranteed delivery dates. Remote areas, customs inspections, carrier disruption, peak periods, and events outside our reasonable control can cause delay.
Available services and charges are displayed at checkout before the order is submitted. Where tracking is available, the tracking reference is sent to the customer’s order email after dispatch. Tracking can take time to update after carrier collection.
International orders may be subject to import duties, taxes, brokerage, handling, or customs-clearance charges imposed by the destination. Unless checkout expressly states otherwise, these charges are the recipient’s responsibility and are not included in the product or shipping price.
Customers must provide a complete and accurate delivery address. Contact us immediately if a correction is needed. We cannot guarantee changes after fulfilment begins. Additional carrier costs caused by an incorrect address, refused parcel, or repeated failed delivery may be charged to the customer where permitted by law.
If tracking has not updated for an unusual period or a parcel is marked delivered but cannot be located, contact us at [email protected] with the order number. We will investigate with the carrier and provide an appropriate resolution after the carrier review.
For visible transit damage, preserve the item and packaging and send clear photos or video promptly and, where possible, within 48 hours after delivery. Do not discard packaging until the claim is resolved.
For dispatch or delivery questions, email [email protected] or call +65 89657294 and include the order number.
