This policy explains how to cancel an order, report a delivery problem, request a return or exchange, and receive a refund. It does not exclude any non-waivable rights under Singapore consumer law.
Last updated: 17 August 2026
Email [email protected] as soon as possible with the order number. We will cancel and refund an order if it has not entered fulfilment. Once an order has been packed, customised, handed to a carrier, or digital access has been delivered, the applicable return rules below apply.
Inspect goods promptly after delivery. If an item arrives damaged, is materially different from its description, is defective, or the wrong item was sent, contact us promptly and, where possible, within 48 hours with the order number and clear photos or video of the item and packaging.
After review, we will provide an appropriate remedy such as repair, replacement, price reduction, or refund. Where we confirm that an item was defective, damaged in transit, or sent incorrectly, we will cover reasonable return shipping. Statutory rights for non-conforming goods are not limited by the 48-hour evidence request.
For eligible physical products, request return approval within 7 calendar days after recorded delivery. The item must be unused, unworn, unaltered, complete, and in its original saleable packaging with accessories and proof of purchase.
Approved change-of-mind returns must be sent using a trackable service within 7 calendar days after approval. The customer pays return shipping and bears transit risk. Original delivery fees and customs charges are not refundable unless required by law or caused by our error.
Change-of-mind returns are not available for personalised or made-to-order items, items prepared specifically to customer instructions, digital courses or downloads after access has been supplied, gift cards, or sealed hygiene-sensitive goods after the seal has been opened. This exclusion does not apply where an item is defective, misdescribed, or otherwise protected by law.
Email [email protected] before sending anything. Include the order number, item, reason, and supporting photos where relevant. We will provide approval instructions and the applicable return address. Unauthorised returns may be delayed or refused.
Exchanges depend on stock. If a replacement is unavailable, we will offer another appropriate remedy, including a refund where applicable.
Once a returned item is received and inspected, we will notify the customer of the result. Approved refunds are initiated to the original payment method within 7 business days. Banks, card issuers, and digital-wallet providers may require a further 5–10 business days to post the credit.
Any authorised partial refund or deduction will be explained before processing. We do not charge a separate restocking fee for an eligible return received in the required condition.
For cancellations, returns, exchanges, refunds, warranty questions, or delivery disputes, contact [email protected] or +65 89657294 and include the order number.
